CRM Technik Limited

CRM Technik Limited provide professional consulting services enabling strategic change, leveraging world class solutions to enable cost savings and enhance your customers experience.

Working as partners with our clients and using best in class work methods, we succeed in implementing complex CRM/CTI based solutions based on Genesys and Nortel, Avaya or Aspect telephony platforms.
(multichannel, workforce optimisation, bespoke database development, delivery and release management services)

Project Portfolio

Release and Genesys portfolio management
(Voice applications, Genesys Workforce Manager, reporting)
Genesys 7 upgrades, install best practice and BAU workflow with internal customers,
Genesys WFM

Interim management and project consultancy role for
Application development team (IVR & Genesys applications)
Genesys WFM, Genesys email, re-enginnering,
project management and deployment IVR platform

Product service engineering and development,
project management of Genesys CTI releases.
Genesys 6 upgrades, IVR replacement and migration,
re-engineering routing and reporting

Implementation, launch and Management of Dutchtone
(now renamed as the Orange brand)
contact centre development.
Technologies: Aspect, VoIP and Nortel IVR