CRMTechnik Limited
provides professional consulting services to enable strategic change enhancing your customers experience.
Working as partners with our clients and using best in class work methods, we succeed in implementing complex CRM/CTI based solutions based on Genesys and Nortel, Avaya or Aspect telephony switches
(multichannel, workforce optimisation, bespoke database development, delivery and release management services)
Projects previous to CRMTechnik Ltd
Release and Genesys portfolio management
(Voice applications, Genesys Workforce Manager, reporting)
Genesys 7 upgrades, install best practice and BAU workflow with internal customers,
Genesys WFM
Interim management and project consultancy role for
Application development team (IVR & Genesys applications)
Genesys WFM, Genesys email, re-enginnering,
project management and deployment IVR platform
Product service engineering and development,
project management of Genesys CTI releases.
Genesys 6 upgrades, IVR replacement and migration,
re-engineering routing and reporting
Implementation, launch and Management of Dutchtone
(now renamed as the Orange brand)
contact centre development.
Technologies: Aspect, VoIP and Nortel IVR
Upgrade, migration of existing contact centre operations
to new operational facility.
Aspect Contact Center, and CTI
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