Genesys

CRM Technik have extensive experience in managing complex Genesys integration projects. Our core competencies include

• Voice routing
• Multi-Channel email (MCR)
• Genesys Workforce Mangement (WFM)
• Genesys call / contact centre projects Feasibility, Design ..
• Genesys software release management
 (with Voice, GVP, multiChannel, WFM Workforce Manager..)
• Genesys development management
• Genesys solution and support management
• Roadmap strategy

Feel free to contact us if you need any assistance on a project you are about to start or are in the middle of a project and require resources.