Vodafone Ireland is the leader of mobile services in the Irish marketplace. With 1.8 million customers, it is a wholly owned unit of the Vodafone group.
Role: Project Manager Application Development
- Lead, liaise and mediate with 3rd parties for development of contact centre routing , web chat/email channel and speech recognition strategy projects.
- Co-ordinate with the group Service managers on BAU and new Project release schedules
- Deliver dedicated Testing platform for reference testing before transition to production (databases and supporting infrastructure)
- Manage delivery of voice/digital enabled customer care applications
- Provide design consultancy to group Strategy on functional specifications design and test plans
- Liaise with Business stakeholders on requirement capture and project delivery
- Vendor management