CRM Technik have extensive experience in managing complex Genesys integration projects. Our core competencies include
- Voice routing
- Multi-Channel email (MCR)
- Genesys Workforce Mangement (WFM)
- Genesys call / contact centre projects Feasibility, Design ..
- Genesys software release management (with Voice, GVP, multiChannel, WFM Workforce Manager..)
- Genesys development management
- Genesys solution and support management
- Roadmap strategy
Feel free to contact us if you need any assistance on a project you are about to start or are in the middle of a project and require resources.